Returned the Sky Equipment. But getting emails warning of charges for not seding...

[AlbertanCulture]

Hello! 

On 27 January 2025, I returned all my Sky equipment through a Royal Mail post office. But, I am constantly gettign warning emails from Sky about being charged for unreturned equipment. 

Here is my problem. I loved the Sky services and products. But, I had to cancel because I had to move abroad permanently.  Now, I am living in Canada. And I can't afford to phone from here to the UK. And there is no email address to which I can write and explain. 

 Would someone please suggest a solution? Sky's website is not clear on how a customer can make a formal complaint. 

I do not want to be charged for equipment I already returned. 

[Daniel0210]

@AlbertanCulture 
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[AlbertanCulture]

Thank you Daniel for this response. 

Proof of posting? No. At the Royal Mail post office, I handed the two packages with the bar codes. The staff member scanned it and took it. She didn't offer a receipt and I didn't ask for one! 

I really thought the scanning of the two barcodes would be enough. Plus, surely there must be ways for Sky to investigate as I can tell them exactly when and where I returned those items. 

Also, is there an email address to which I can use to explain this? Surely, Sky must have one!     

[Daniel0210]

@AlbertanCulture 

Sky don't use email for such matters but if you want the Messaging Team on here can contact you tomorrow (that will be between 0800-1900 UK time). As I said without the proof of posting any cancellation of the charges is down to Sky.