Returned sky equipment

[chris13]

I returned sky equipment and broadband at end of May and I keep getting email and texts about returning it. Like say I sent at end of May and kept the receipt for the parcels and took photo of parcels before took to post office. I checked the tracking number and they still at depot

I just like to prove have sent equipment back and sky stop chasing me up for equipment I already sent back. I asking on chat as am hard of hearing and struggle on phone.

[Daniel0210]

@chris13 

Woukd you like your issue escalating to Sky? 

[chris13]

Yes please if u can like say am hard of hearing thankyou

[Daniel0210]

@chris13 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[chris13]

Thankyou for escalating it

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to chris13.

[chris13]

Hello I have sent my detail and proof I  posted the equipment on  chat when I finished work but seen your finish at 7 hopefully here from u tom thankyou chris

[Addie15]

Update-We are closing this chat session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.