Discussion topic: Returned equipment is lost
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Message posted on 25 Jan 2025 07:45 PM
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Returned equipment is lost
My contract ended in October and I sent my equipment back pretty much as soon as I received the box. Now I got an email chasing me for £53 because my equipment wasn't received. I can't find the receipt as it was so long ago and I don't know what I can do as I can't afford to pay for this nor I have the equipment to send again.
Any ideas?
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All Replies
Message posted on 25 Jan 2025 08:12 PM
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Re: Returned equipment is lost
@Kieran39
Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse.
If you have the proof it should be fairly straightforward for the Messaging Team on here however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 25 Jan 2025 09:15 PM
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Re: Returned equipment is lost
Do we know How do I contact right person in sky? I seem to be going round in circles
Message posted on 25 Jan 2025 10:16 PM
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Re: Returned equipment is lost
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 26 Jan 2025 03:07 PM
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Re: Returned equipment is lost
Thanks for escalating. We've sent an invite to @Kieran39.
Tom
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