Returned equipment but still charged for not returning

[Zaf-]

I have returned sky box and broadband equipment but they are still saying I have not returned even though I have sent an email of the receipt 

[peter-marlow+1966]

I would  call sky about  this  and give them the proof  of  postage information and get them to check  it whilst  you are on the phone 

[Daniel0210]

@Zaf- 

Sky don't use email for general communication.

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.