Returned Sky equipment received confirmed

[Jim1878]

I have received two emails confirming the Sky Q equipment I returned had been received. I have now received two more emails informing me that my equipment HAS'NT been received. Obviously I still have my proof of posting. 

Who or how do I contact Sky about this issue?

Many thanks

[Daniel0210]

@Jim1878 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for another 2 weeks (approximately). You may need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.