Returned SKY equipment

[UT+MAN]

I ceased to be a SKY Customer as the TV and Broadband were unstable paid for 150mMb lucky if I got 10Mb over a year period, SKY Unhelpful, so decided to move supplier.

Carried out the return instruction and received a Royal Mail label on the 17/02/2026.

Equipment and ALL of it packed securely in one box.

Arranged collection by Loacl Post Office, mwho collected the labelled box, with return barcode.

Happy all done.

Now I keep getting an e-mail from SKY saying please return Booster deveice, but it all went together in the one box.

Now want to charge me £33 for the equipment which clearly was posted back to SKY.

[Daniel0210]

@UT+MAN 
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Carole2512]

I have proof of delivery using post office ! Your original box was left out in the rain so I couldn't use it 

[Daniel0210]

@Carole2512 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Are Sky chasing you for the return?