I returned my broadband and tv package to Sky last month.
I received an email confirming that the return was with the courier and on its way back to Sky. I have nothing left to return.
today I received a text saying Sky has sent more prepaid packaging ?? I returned everything already, and I don't want to be charged... what's going on??
Packaging for the router would be sent near the end of the 14 day notice period.
Packaging for the TV equipment is sent near the end of the 31 day notice period.
Did you send it all back in the one lot of packaging?
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Yes, I sent it all at once. The packaging they sent me the first time had a "slot" for the tv pick, broadband and even WiFi pods, so I sent everything on the same one as I had not received it been told it would be separate packaging for each product. Will this cause any issues? thank you for taking the time to reply!
Yes, I sent it all at once. The packaging they sent me the first time had a "slot" for the tv puck, broadband and even WiFi pods, so I sent everything on the same one as I had not received anything or been told it would be separate packaging for each product. Will this cause any issues? thank you for taking the time to reply!
Posted by a Superuser, not a Sky employee. Find out more
@Vdca Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
If you receive notification that Sky are going to charge a non return fee post back in this thread and we can escalate the issue to the Community Messaging Team on here.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
