Return of sky hub

[Paulfenna]

I have returned my sky hub, but been charged £53

[Daniel0210 · Accepted solution]

@Paulfenna 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but l'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[Paulfenna]

The problem is, I managed to contact sky, I was told on 8th Dec, they would take off the charge if £53, but it is still showing on my account 

[caesarome]

@Paulfenna 

What shows on the following months bill so do you then see a credit for it ?