Return of equipment

[Mythreyan]

I've returned  my sky equipment before itself by pasting the labels as well. I'm wondering that you haven't received the equipment. I can't afford the charges you applied me for the non return packages. Please re consider and check whether you got the package.

Thank you.

[Chodley]

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@Mythreyan wrote:

I've returned  my sky equipment before itself by pasting the labels as well. I'm wondering that you haven't received the equipment. I can't afford the charges you applied me for the non return packages. Please re consider and check whether you got the package.

Thank you.

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Did you keep the tracking number? Sometimes they are just very slow processing the return and the nasty email gets out first so it'll probably be fine but being able to prove it first with a phone call might be a good idea.

[Daniel0210]

@Mythreyan 
You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable until sometime next week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread in a weeks time and we may be able to help you further.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Mythreyan]

Yes I've kept everything