Return equipment

[Mattw2993]

Sky are trying to charge me me for non returned equipment. They haven't sent me any return packaging or return labels. I have tried to get in contact but no luck. Can anyone help?

[GD1]

@Mattw2993  You can use your own packaging and print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[Daniel0210]

@Mattw2993 
If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included.