Hi,
I stupidly signed up for Sky Stream and Sky Broadband before I had moved into my new property. Our move in date was supposed to be the 29th September so I signed up before this date so that I could have the broadband activated on the following Monday. As I work from home it would've been great to have this set up as to not miss too much work.
Unfortunately, the move broke down at the last minute (only confirmed last Thursday). When I signed up in store I was told that DPD would recieve my packages before I moved in but I was just to rearrange the delivery date to after we had moved in. I have done this multiple times but now that the move is confirmed off I have cancelled the contract with relative ease.
However, since the hardware is currently with DPD I will need to return it. I am unable to change the delivery address and unable to recieve the items. I don't feel overly confident that the current owners will recieve and return the packages and I don't feel comfortable going and chapping on their door asking for it. When speaking to Sky to cancel the contract they attempted to recall the delivery but were seemingly unable to.
I was just wondering if there is any guidance on this? I have tried to contact DPD through Live Chat and also whatapps but no joy. They point me back in the direction of Sky. I know I can probably call DPD but due to working hours and the usual on hold times I am wondering if there is something else I can try before doing this?
Thanks
