Restricted account

[Johnbuz]

Our account has a restriction block due to non payment.  However, our payments are taken every month by direct debit and not one has been missed.  

[caesarome]

@Johnbuz 

Do you owe anything against Sky Marketplace ?

Are your services working so Sky TV or are you seeing a restricted message when trying to access your account ?

[Johnbuz]

Everything is working ok and no money is owed to market place or anywhere else. 

[caesarome]

@Johnbuz 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Johnbuz an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Johnbuz]

Thanks. My husband called and sorted it now.