Restoring services

[MC694]

Hi there, I forgot to pay my bill because my mums been in hospital, and you disconnected me, and I paid the outstanding amount, but you've put last months and this months bill together, and you are saying you want them both even though it's due till the 16th of June, so I was wondering how I get my services back because I have paid the outstanding amount?

[PandJ2020]

Unfortunately if you are particularly late in paying then Sky also want the following month before restoring services.

Simply pay that, set up a recurring payment method and then wait for it to clear before services will be restored - probably next Tuesday.

[Daniel0210]

@MC694 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[caesarome]

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@MC694 wrote:

Hi there, I forgot to pay my bill

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Do you not have a debit/credit card or a direct debit set up on your account as Sky should then be able to take it automatically from you.