Requesting refund for closed account - no active direct debit

[Karen341]

Hi, I cancelled my sky services as I moved in with my daughter and she already had a TV service so couldn't take it with me. 

I was told via a telephone call yesterday that I am owed approximately £31 from you. I don't have an active direct debit with you now that I've left so can you please refund me by transferring the money back to my bank account  asap please. 

[Daniel0210]

@Karen341 
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.