Requesting a cash refund

[Louise861]

Sky has recieved a double payment for this month and I need to request a cash refund as I'm disabled and it's to pay other bills 

[Chodley]

You'll have to call them.

How did that happen as it's usually direct debit isn't it?

[caesarome]

@Louise861 

If you have made a manual payment then there was no need to do this.

Can you cofirm that you see a credit on your account as it is this that can be refunded.

[Louise861]

Yes it is shown as credit on my account 

[Daniel0210]

@Louise861 
I would recommend not making manual payments unless requested to by Sky.

Edited in view of escalation by @Mark39 

[Mark39]

@Louise861 I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Alternatively give Sky a call as previously suggested.

[Louise861]

Yes i would like to message sky and get a refund please 

[Mark39]

Apologies, @Daniel0210 . Posted at the same time.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Louise861.