Repayment of Credit Balance

[Izzy97]

Received an email about repayment of credit balance (today). Called the number provided in the email but it's automated and I can't have a cheque sent to the address on my account, as I've moved. Who can I contact to have my address updated and have the cheque sent? Keeping in mind, I no longer use Sky and my direct debit with them has been cancelled since February 2025.

[Daniel0210]

@Izzy97 

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address.

Let us know on this thread if you wish to do this. 

[Izzy97]

Hey! Yeah would be great for this to be escalated and have a cheque be sent to the new address.

[Daniel0210]

@Izzy97 
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ItWasAllMichele]

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat @Izzy97.

Please be aware conversations automatically close if there is no response within 48 hours.