Repay credit balance

[Leanne168]

I've had an email to say I have a balance from an account closed last year and to call a number to have it repaid. The number is automated and the only option is to enter my account number to have a cheque posted. 

I've moved house, hence the cancelled account so I don't want the cheque going to my old address but I don't know how to change my address. Is it possible to do online?

[caesarome]

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@Leanne168 wrote:

 Is it possible to do online?

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I'm afraid not as you will have to call Sky about this so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295