Renewal

[Noddi178]

Anybody else having an issue when trying to renew broadband contract via the My Sky app. Last two days I've been trying and keep getting the message of 'sorry we are experiencing technical difficulties'  once it gets to the basket ? 

[Daniel0210]

@Noddi178 

Have you tried calling? 

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Noddi178]

Hi, thanks i'll try and give them a call.