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Discussion topic: Renewal prices always even higher.

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This message was authored by martink55 This message was authored by: martink55

Renewal prices always even higher.

Been  a sky customer for over 10 years. Supposedly platinum (rolls eyes) but my contract ends 19th of October and all of the online renewal prices are vastly more expensive. As a pensioner with the absolute basic plan it seems crazy. Free netflix, free this...I don't want any of that. I just want my broadband, phone and the basic channels via my sky plus box...why are SKy looking to add a minimum of £15 extra pounds a month for a service that isn't changing. 

 

I rang and spoke to an advisor but the prices they quoted were merely £3 less than the inflated online ones even with all the "deals" added on...despite the fact 'new customers' are being offered the price I want. 

 

I had signed up to switch with a new provider last year and then had a phone call in my cooling off period where sky rang me and offered me my original price back. It seems I will have to go about switching again this year to be taken seriously, and if not, I will be away.

 

Has anyone else had this incosistency of being 'valued loayl' custoemr but being hit with price gouge, then a line of patter on the phone about deals that make no real difference to price...all for you to have to change provider before magical reasonable prices appear which were supposedly impossible before?

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This message was authored by caesarome This message was authored by: caesarome

Re: Renewal prices always even higher.

Posted by a Superuser, not a Sky employee. Find out more

This comes up frequently on here as it appears discounts are harder to come by now so if they don't offer you a price that you believe is value for money then perhaps moving elsewhere is the thing to do, but do remember that after a while you will be in the same position with them.

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This message was authored by CheyneyC1 This message was authored by: CheyneyC1

Re: Renewal prices always even higher.

Had the same experience as you today. I actually am happy paying for a bunch of extra packages (was on £109 p/m), but they're offering me (as an out-of-contract existing customer) a higher price (£94 p/m) than they are offering new customers for the same packages (£83 p/m). Seems bizarre. The associate told me if I cancelled then in 12 months I'd be considered a new customer again. Needless to say I don't agree I should renew my contract at a higher price vs. new customers, so I've cancelled.

This message was authored by Mark39 This message was authored by: Mark39

Re: Renewal prices always even higher.

Posted by a Superuser, not a Sky employee. Find out more

@CheyneyC1 wrote:

The associate told me if I cancelled then in 12 months I'd be considered a new customer again. 


18 months, not 12.

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