Renewal Offer by Email

[fuselod]

Dear Sky Team,

I am contacting you regarding my Sky Broadband contract, which is due to end on 12 November 2026.

I would like to make it clear that I would prefer to receive your best available renewal offer by email.

Unfortunately, I do not have the time to keep calling Sky to discuss renewal options. I have also tried using the online chat, but in my experience it is extremely difficult to make any meaningful progress because the conversation is handled mainly by an automated AI assistant rather than a person who can properly discuss renewal offers.

I am an existing customer and I am simply asking Sky to provide me, in writing, with the best price you are prepared to offer me for broadband only.

My current price is £26 per month, and the £44 per month renewal offer I received is not competitive enough for me to accept.

I would prefer to remain with Sky, but I also need the renewal process to be straightforward. If Sky is unable to provide a suitable offer by email and the only option is for me to repeatedly call or struggle through automated chat, I may decide to cancel my service and move to another broadband provider instead.

Please therefore check my account and email me your best available broadband renewal offer.

My renewal reference number is [removed]

I look forward to receiving your response by email.

Kind regards,
Elod Fustos

Moderator Actions: Removed personal details

[Jason-]

Hello Elod, 

Thanks for taking the time to join our Community and make your first post! 🥳

We're sorry you're having problems renewing your Sky Broadband package as you're coming to the end of your contract. I'll drop you an invite to chat privately and we can get you chatting to our Value team who can explore your options. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-