Renewal Link in Sky email for broadband renewal did not work.

[P.K.Bedford]

I got an email to renew by Broadband package but withte option to remove the Sky Talk Anytime, saving me money,  Tryied the link and it fails saying call a number for Sky.

Call the number and after a long while trying to explain the operator tried to renewal removing the Sky Talk Anytime and adding the Pay as you Talk, original he stated bill would go down £31.50 a month, but then when he finally understood about removing Sky Talk Anytime and gong back to Pay as you Go, the bill went up £10, not down, more than it would be if I did not renew.

Sorry Sky, but your customer services is gettting worse year on year.

Now stating to look to different providers unless I hear back from you by the end of today with a better offer. I will not call again.

[caesarome]

@P.K.Bedford 

You are just telling other customers on here so this link explains how to make an online complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[P.K.Bedford]

No good, message does not work , and Email is for Programme compaint only, ewwill not call and wait on phone of ages just to be told the same thing.

Rubbish customer service.  Web site doe not even allow send to a email for the customer service dept.

Other custoemr need to know how rubish they are getting. 20 years and probably soon stopping.