Hi, i found so difficult to renew my contracts, it doesn't work online theought the app, and i cant even reach to speack with assistant, and i am running out from time, can someone help or give an advice what the best to do, because i feel like i have to change the provider which i dont want
Why can't you speak to an agent? What is happening when you call (apart from a queue maybe)?
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Dont connect me to agent, the bot gives me options and leades to links where i can find the help...i am trying every day and will hopefjly i will reach agent...
Dont connect me to agent, the bot gives me options and leades to links where i can find the help...i am trying every day and will hopefjly i will reach agent...
When it asks for the reason for the call say "cancellation", that should get you to either a person or a Whatsapp chat (although that failed for me yesterday for some technical reason and put me straight through to an agent anyway).
********************************************************** Not a Sky employee ********************************************************** Sky Q with 2GB UHD box wired to the Sky Max router Samsung S95C TV, HDMI to Sonos Beam Gen 2 Sky FTTP 500Mb to Max Hub Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
Posted by a Superuser, not a Sky employee. Find out more
@SandraZh All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.
’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.
If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
