12 Apr 2024 02:48 PM
My services for TV and broadband are restricted because sky won't let a direct debit be every 4 weeks. I am paying in full on Monday, how do I speak to a real person to say this to them and get reinstated?
12 Apr 2024 02:50 PM
Posted by a Superuser, not a Sky employee. Find out moreIt doesn't work like that and you can't pay every 28 days. If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.
If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.
Once you’ve done all this you’ll be able to call Sky if you have a query regarding the bill.
12 Apr 2024 02:52 PM
How can i speak to them? What happens if I make a part payment?
12 Apr 2024 02:59 PM
Posted by a Superuser, not a Sky employee. Find out morePlease read my answer above. You have to pay in full.
12 Apr 2024 05:13 PM
Posted by a Superuser, not a Sky employee. Find out more
@Cosmic8ee wrote:How can i speak to them? What happens if I make a part payment?
You can pay in part payments if you want but your services won't be reinistated until Sky are paid everything that you owe them.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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