Refund

[Hcook93]

Hi, I need help getting my outstanding £72.13 refund.

I cancelled my Sky Broadband, but Sky continued taking payments after the cancellation, so I cancelled my Direct Debit with my bank.

My Sky account shows a credit balance of £72.13, made up of £52.00 and £20.13 in cancellation credits. I was told over 7 weeks ago that I would receive a refund, but I still haven't received it.

As my Direct Debit is now cancelled, please arrange for the £72.13 to be refunded to my bank account by an alternative method, or explain how I can receive it.

Please escalate this to the relevant team and confirm when I will receive my money.

[caesarome]

@Hcook93 

The only way this can be refunded is by the direct debit so unless you are willing to restore this then the alternative is a cheque which can take quite a few weeks to be issued to you and for the later you would need to call Sky.

[Mark39]

@Hcook93 if you've cancelled your direct debit, Sky can only make a refund by cheque, which will take considerably longer and  is probably the reason why you haven't received it yet.