Refund

[AlexB0306]

I changed broadband provider and returned my WiFi box to sky. I was still initially being charged by sky of approximately £80. I spoke with someone on the phone and he said once I'd returned the box I would be able to get a refund as he could clearly see that I had not used the broadband in a few months. I returned the box last week and have had confirmation of its return but am yet to receive a refund - how long does this normally take?

[MightyQuinn]

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@AlexB0306 wrote:

how long does this normally take?

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Hi @AlexB0306 It normally takes 6 weeks, however if it is clearly shown as a credit on your account and you payment method is still active, then we can try to escalate to the community team to get it quicker. Please confirm it is showing as a credit and your payment method is still in place.

[AlexB0306]

I can't see where my credit would be held. I only have the 'My Sky' app and it doesn't show credit there. 

[MightyQuinn]

Hi @AlexB0306   If you only returned the box last week, it could take a few weeks to get recorded and the credit to be applied to your account. We can't help you until you see that credit showing.

[AlexB0306]

Tell a lie, I've found it. It says I've got £39.67 credit 

[MightyQuinn]

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@AlexB0306 wrote:

Tell a lie, I've found it. It says I've got £39.67 credit 

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Hi @AlexB0306   And is your payment method still in place?

[MightyQuinn]

Hi @AlexB0306 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.