Refund

[Mmmm2]

Sky has charged me even though I cancelled one month before the payment direct debit date. How do I get a refund?

[GD1]

@Mmmm2  Is there a credit on the account?   Is your payment method still in place?

[Daniel0210]

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@Mmmm2 wrote:

Sky has charged me even though I cancelled one month before the payment direct debit date. 

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@Mmmm2 

Just checking you received an email from Sky acknowledging the cancellation? 

[Mmmm2]

Yes. I received a sorry you are leaving 4th August. Sky took payment 9 th August then again 9th of September. The new broadband was installed 7th of September.  How do I get a refund? There is no way of getting in touch with them

[Daniel0210]

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@GD1 wrote:

@Mmmm2  Is there a credit on the account?   Is your payment method still in place?

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@Mmmm2 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Mmmm2]

I have looked at the account and there is a predicted payment in October for -monthly amount. The monthly amount negative. What does that mean. I have never looked at predicted payments before it is unclear to me. Please advice if anyone knows. 

[caesarome]

@Mmmm2 

A negative amount is a credit so money that is owed to you.