Refund

[Jerrilee12]

I called up sky more than 10 days ago regarding someone from sky had added things to my sky package like sky sports sky movies sky kids I did not ask for this and because of this it caused my bill to be a lot more expensive! When is someone going to get in touch with my refund and take no more money for services I did not ask for

[Daniel0210]

@Jerrilee12 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

You need to check future bills to see if the payments have reduced to reflect those add-ons having been removed and a credit has been applied to your account for any refund agreed to. If they haven't you'll need to call Sky again or consider making a complaint.