Refund

[Helengallagher]

Where is my refund

[Mark39]

@Helengallagher no idea. Have you requested one? Please provide details.

[Helengallagher]

Yes yesterday because my bill was paid twice

[Helengallagher]

Hello has it been processed yet

[Mark39]

@Helengallagher as customers here, same as you, we don't know. Once it has been processed it will take up to 5 days to reach your account.

[Daniel0210]

@Helengallagher 
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment (unless your services have been restricted).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

[caesarome]

@Helengallagher 

If Sky issued the refund yesterday then it should be with you by the latest next Friday.