Refund

[Bob155]

Phone broke during cooling off period took 6 months to return and cancel contract but still not had my refund

[Bob155]

Still no reply

[caesarome]

Did you follow the advice from @-Pearlx- as per the post above ?

[LJB-C]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Bob155]

Completed form 

[Bob155]

Still nothing

[caesarome]

@Bob155 

If you are still waiting for the refund and it has been issued then it can take up to 5 working days to be back in your account.

[Bob155]

They have said they'll issue a refund a hundred times by now its not going to happen, 

[Bob155]

Still not received refund of 309 told will be in account in 3 days again today but credit balance still 0 

[caesarome]

The 3 days do not include the weekend.

[Bob155]

Its been 7 days just told 3 days yet again

[Mark39]

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@Bob155 wrote:

Still not received refund of 309 told will be in account in 3 days again today but credit balance still 0 

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@Bob155 if the balance is zero, there's nothing to refund. Or are you saying this is after an adviser had tried to refund it?