Discussion topic: Refund
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Message posted on 28 Sep 2025 09:42 PM
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Refund
I paid my bill early this month and you've taken another lot out of my account leaving me with virtually nothing left. I want it refunding and I don't want it carried over to the next month, I have raised a dispute with my bank.
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All Replies
Message posted on 28 Sep 2025 09:52 PM
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Re: Refund
It's unwise and unnecessary to make manual payments. Once your Sky account confirms that you're in credit, you can contact Sky to request a refund.
Message posted on 28 Sep 2025 09:52 PM
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Re: Refund
We're other customers here, not Sky customer services.
You should not make manual payments unless requested.
Which payment have you contested as it may cause issues if it's the automatic one.
Message posted on 28 Sep 2025 10:03 PM
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Re: Refund
Can you advise how to contact sky? Because I've been trying for the past 2 hours and oddly enough, I wasn't aware that it would've put me in credit as most places accept payments early.
Message posted on 28 Sep 2025 10:03 PM
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Re: Refund
Also it was the manual payment 🙂
Message posted on 29 Sep 2025 05:04 AM
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Re: Refund
@Caitxx wrote:
and you've taken another lot out of my account leaving me with virtually nothing left.
@Caitxx
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.
If you have a continuous payment method set up you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This might not happen until payments made or due over the weekend are sorted out, I would suggest NOT making any manual payments unless requested to by Sky.
To get a refund, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 WORKING days. Either call or perhaps use social media (the links are at the bottom of this page).
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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