Refund

[Isobel1969]

I cancelled direct debit but sky took payment from my bank card without my permission 

[daveNOS]

@Isobel1969 If your card is on file with Sky then they can use that to take a legimitaly owed payment, you agreed to that in the terms and conditions and due to that you wouldn't be eligble for a refund.

[caesarome]

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@Isobel1969 wrote:

I cancelled direct debit but sky took payment from my bank card without my permission 

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Why did you cancel your direct debit as you have to have a payment method setup on your account or are you saying you have now left Sky and they took this payment after you had left ?