Refund

[Vlad11]

Could you please tell me when are you going to refund my money?

[Daniel0210]

@Vlad11 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Money for what?

[caesarome]

@Vlad11 

Do you see a credit on your account because if you do then it is this that can be refunded.

[Lisa302]

I also have credit on my account after my account has been closed, I was told my refund would be processed to my account for 15th Jan....still waiting and then passed from pillar to post when try to call them! Really frustrating as it's not a small amount of money!! How do I get this back?? 

[caesarome]

@Lisa302 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa302]

Thank you for taking the time to reply! And thank you for your help ☺️

[Tom-W19]

Thanks for escalating. We've sent an invite to @Vlad11 and @Lisa302.

[Lisa302]

I cancelled my Sky Subscription/Account last year, I still have credit on my account that I'd like returned to me but it's proving very difficult to get hold of anyone or have someone respond....can someone help with this please ✌🏼

[Daniel0210]

@Lisa302 

What was the outcome of the chat invite you were sent back in January? 

[Lisa302]

I don't believe I got a response, or the chat was ended before anything was resolved. 

[Daniel0210]

@Lisa302 

Is the amount still showing as a credit on your old Sky account and is the payment method still active? 

If we escalate it to Sky again are you going to be able to participate?