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Discussion topic: Refund

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This message was authored by Vlad11 This message was authored by: Vlad11

Refund

Could you please tell me when are you going to refund my money?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Vlad11 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

Money for what?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Vlad11 

Do you see a credit on your account because if you do then it is this that can be refunded.

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This message was authored by Lisa302 This message was authored by: Lisa302

Re: Refund

I also have credit on my account after my account has been closed, I was told my refund would be processed to my account for 15th Jan....still waiting and then passed from pillar to post when try to call them! Really frustrating as it's not a small amount of money!! How do I get this back?? 

This message was authored by caesarome This message was authored by: caesarome

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Lisa302 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa302 This message was authored by: Lisa302

Re: Refund

Thank you for taking the time to reply! And thank you for your help ☺️

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Refund

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Vlad11 and @Lisa302.

Thanks
Tom
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