21 Jan 2025 06:24 PM
Could you please tell me when are you going to refund my money?
21 Jan 2025 06:26 PM
Posted by a Superuser, not a Sky employee. Find out more@Vlad11
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.
Money for what?
21 Jan 2025 07:47 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you see a credit on your account because if you do then it is this that can be refunded.
21 Jan 2025 09:29 PM
I also have credit on my account after my account has been closed, I was told my refund would be processed to my account for 15th Jan....still waiting and then passed from pillar to post when try to call them! Really frustrating as it's not a small amount of money!! How do I get this back??
21 Jan 2025 09:37 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
21 Jan 2025 09:42 PM
Thank you for taking the time to reply! And thank you for your help ☺️
22 Jan 2025 09:07 AM
Posted by a Sky employeeNo problem. Browse or search to find help, or start a new discussion on Community.
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