Refund

[Dgos]

I'm over 400 in credit due to compensation in broadband account. I'd like this to be paid in to my bank. Not as credit as I only pay 20 per month how do I g abut this?

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating it. However, if this is regarding automatic compensation, it is not refundable, and as such, it shall remain as credit on the account. Thank you.

[Wendy-22-]

It should be refundable as it's compensation, this is information supplied by ofcom, all compensation can be refunded to you because its compensation.

[MarkGoldsmith]

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@Wendy-22- wrote:
It should be refundable as it's compensation, this is information supplied by ofcom, all compensation can be refunded to you because its compensation.

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Not quite true. It has to be agreed with your provider that they are willing to do a refund for the automatic compensation which they don't have to do. The minimum they need to do is to offer it as an account credit.