Refund

[Alfzinooo]

I want a refund for my last months bill paid. Or bill credit to cover my next month. When I tell you I actually don't know what I'm paying for as the data connection is awful. Past few weeks it cuts out it just doesn't connect or it takes about 1-2 minutes to load up a safari page. I wanted to chat on live chat but I couldn't find it but I'm extremely unhappy and I want a refund because I've really paid for nothing.

[caesarome]

We are customers here so you are not talking to Sky. If you see a credit on your account and you want it refunded then you will need to call Sky. 150 is the number to call from your Sky mobile.

[Alfzinooo]

What are you talking about when did I say once that I have had credit I need refunded. No im saying I want a refund because my data has been rubbish and it's not been connecting at all and I've paid my monthly bill for what, nothing? Hence why I want a refund. I cannot call which is why I wanted a live chat.

[Daniel0210]

@Alfzinooo 

This isn't live chat. I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other. 

[Alfzinooo]

Which is why I'm asking for a live chat if someone could drop me the link that would be amazing 

[MarkGoldsmith]

You will need to call Sky to discuss this. A lot of mobile operators don't have a refund provision in the contract for poor network coverage in a particular area.

[Alfzinooo]

That's a joke 

[MarkGoldsmith]

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@Alfzinooo wrote:

That's a joke 

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Not really, it would be at the service provider's discrection. For a start you would need to have phoned and reported any issues to them to being with, so they can investigate and try and identify a problem. The type of service outage is also a factor, so example some people have no issues outside their property but can face signal impairment in parts of their property. That is a situation outside of a service provider's control if there is various details of a property that is affecting signal strength and quality.

Depending on the circumstance, most providers would allow you to leave your contract penalty free under situations like this (once you have given them enough time to investigate), but may not think that providing a full refund is the correct couse of action if the issue is unrelated to the provider.

[Alfzinooo]

What about people who have intense anxiety and struggle to talk on the phone? See you haven't thought about that first of all 

[caesarome]

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@Alfzinooo wrote:

What about people who have intense anxiety and struggle to talk on the phone? See you haven't thought about that 

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Sky has thought of that which is why they have an accessibility team for those that have these and other issues:

https://www.sky.com/help/home/accessibility-information

[MarkGoldsmith]

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@Alfzinooo wrote:

What about people who have intense anxiety and struggle to talk on the phone? See you haven't thought about that first of all 

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Sky have an accessibility team, that you may be able to register with. This is designed for customers who may require other methods of communication with Sky.

[Mark39]

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@Alfzinooo wrote:

What about people who have intense anxiety and struggle to talk on the phone?

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You haven't mentioned that until now.....

[Alfzinooo]

I didn't have to mention it though? And neither did I want to 

[Alfzinooo]

Thank you mate 

[Mark39]

You have an alternative option now, so problem solved.