Refund

[Conor1690]

Hi I am no longer a sky Tv customer however there is a credit balance sitting on my account due to my disability I can't make a phone call is there another way I can contact an agent please? 

[Daniel0210]

@Conor1690 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Conor1690.

[Greenfingers001]

Update:

Spoke with @Conor1690 and resolved issue, thanks again for the escalation have a great evening.