Refund unable to talk to anyone

[SFinishing]

Hello 

I was out of contract with Sky, changed provider and was then charged for another month when I was not receiving the service.

I would like the money refunded but cannot speak to anyone at Sky.

I obviously want to rant about how frustrating this is but just want the path to gettting the money back asap

I have tried all options.

Any help apprecaited.

Cheers

[Daniel0210]

@SFinishing 

How did you cancel?

Did you receive an email from Sky acknowledging the cancellation? 

[SFinishing]

New provider said they would deal with it i think but cannot remember exactly.

I do know I was out of contract on my broadband which meant i did not need to give notice.

[PandJ2020]

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@SFinishing wrote:

I do know I was out of contract on my broadband which meant i did not need to give notice.

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No.  A notice period still applies.

Did you get a 'sorry to see you go' mail from Sky?  If not, your account may still be active.

[Mark39]

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@SFinishing wrote:

I do know I was out of contract on my broadband which meant i did not need to give notice.

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You still need to give 14 days notice to cancel.