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Discussion topic: Refund still not paid

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This message was authored by: jojopops

Refund still not paid

Sky owe me one hundred pounds and I've been waiting a long 15 months. Multiple attempts to return via bank transfer / DD have failed without anyone telling me why. The cheque in the post never arrived. Surprise surprise!
They tell me a manager will call me in 9 days, despite everyone else telling me 'the manager' has sorted it. Every person I speak to blames the last and no one resolves anything. What to do next!? 

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This message was authored by: caesarome

Re: Refund still not paid

Posted by a Superuser, not a Sky employee. Find out more

@jojopops 

You could put in a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: jojopops

Re: Refund still not paid

Thank you 

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