Refund required on old sky account

[TessGri01]

Please can someone speak to me about a credit of £30.47 on my old sky account

[Daniel0210]

@TessGri01 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.