Refund overpayment credit

[Ezepc]

Hello I have made a manual payment of £170 and now Sky have taken an automatic debit card payment of £216.37 which I would like refunded immediately. 

[LJB-C]

Hi there @Ezepc, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141