17 Jun 2024 02:25 PM
I would like a refund for credit on my Sky TV package, please.
17 Jun 2024 02:29 PM
Posted by a Superuser, not a Sky employee. Find out moreIs this after cancelling a subscription? Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.
If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.
17 Jun 2024 03:55 PM
Hi, Thank you for your reply.
Yes I would like a refund in 3-5 working days.
17 Jun 2024 03:56 PM
Posted by a Superuser, not a Sky employee. Find out more@ADIE2805
I’ve escalated your post to Sky and their Messaging Team should contact you later.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
17 Jun 2024 04:00 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @ADIE2805 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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