Refund of account credit

[fishtownbloke]

Hello.

I cancelled my Sky subscription a few weeks ago - I'd really appreciate an escalation to someone at Sky to organise a refund please!  The payment details are still in place with my bank

Thanks 🙂

[caesarome]

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@fishtownbloke wrote:

I cancelled my Sky subscription a few weeks ago

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Do you mean you gave your notice a few weeks ago or that is when your services with Sky were cancelled ?

[fishtownbloke]

Cancelled a few weeks ago.

[fishtownbloke]

Sorry, to be clear my services were cancelled a few weeks ago.  My subsequent bill from Sky shows a credit due.

[caesarome]

What date were you billed on each month ?

[fishtownbloke]

It's the 7th of each month

[caesarome]

Can you post back on here nearer the time as I don't think they can refund it until nearer the 7th when the it then generates as a bill even though it has just a credit on it.

[fishtownbloke]

The credit is already showing on my bill generated on 7th January, if that's what you mean....?

[caesarome]

In that case Sky might be able to refund it for you so I would give them a call as we can't escalate your post at present I'm afraid.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[fishtownbloke]

Thank you, but I've got it sorted out now.