Refund of Credit balance

[liamg14]

I cancelled Sky TV & Broadband on 29th September and my account shows a credit of £52 owed to me. 

I was advised by Sky that this would be refunded on my normal payment date (16th)

16th October has passed and I've not received my refund.

How do I escalate this with Sky so someone can deal with it 

Thanks 

[GD1]

@liamg14   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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