0

Discussion topic: Refund for no sky signal - not able to book engineer for 2 weeks

Reply
Avatar for LoobeeP
Level 0 icon
What's this?
This message was authored by: LoobeeP

Message posted on ‎21 Aug 2025 11:01 AM

Refund for no sky signal - not able to book engineer for 2 weeks

Our sky Q box stopped working on 7th August. We were not able to book an engineer for almost 3 weeks time.

How do I go about getting a refund as we have not been able to watch any sky channels at all.

Thanks

Report post
Post 1 of 3
289 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎21 Aug 2025 11:03 AM

Re: Refund for no sky signal - not able to book engineer for 2 weeks

Posted by a Superuser, not a Sky employee. Find out more

@LoobeeP 

Once the fault has been rectified call Sky to see if they'll add a good will credit to your Sky account, but it's in no way guaranteed.


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 2 of 3
287 Views
Reply
Avatar for MightyQuinn
Level 13 icon
What's this?
Superuser
This message was authored by: MightyQuinn

Message posted on ‎21 Aug 2025 11:08 AM

Re: Refund for no sky signal - not able to book engineer for 2 weeks

Posted by a Superuser, not a Sky employee. Find out more

Hi @LoobeeP   Only broadband has automatic compensation.

Welcome to the Sky Community Forum

Report post
Post 3 of 3
279 Views
0 Likes
Reply
Reply