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Discussion topic: Refund for no sky signal - not able to book engineer for 2 weeks

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This message was authored by: LoobeeP

Message posted on ‎21 Aug 2025 11:01 AM

Refund for no sky signal - not able to book engineer for 2 weeks

Our sky Q box stopped working on 7th August. We were not able to book an engineer for almost 3 weeks time.

How do I go about getting a refund as we have not been able to watch any sky channels at all.

Thanks

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Superuser
This message was authored by: Daniel0210

Message posted on ‎21 Aug 2025 11:03 AM

Re: Refund for no sky signal - not able to book engineer for 2 weeks

Posted by a Superuser, not a Sky employee. Find out more

@LoobeeP 

Once the fault has been rectified call Sky to see if they'll add a good will credit to your Sky account, but it's in no way guaranteed.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: MightyQuinn

Message posted on ‎21 Aug 2025 11:08 AM

Re: Refund for no sky signal - not able to book engineer for 2 weeks

Posted by a Superuser, not a Sky employee. Find out more

Hi @LoobeeP   Only broadband has automatic compensation.

Welcome to the Sky Community

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