I cancelled my sky account and ended on 30th March. I had a payment taken to cover from 27th March till April 26th however I was not using the services post 30th March. my account showed as credit £34 however now when I check my account it shows as a £0 balance even though I haven't received the refund. How do I get the money back for the charge of services I did not use and had cancelled.
Sounds like the refund is being processed as it's no longer showing as a credit. Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Do you see a bill dated 27th April with the credit on ?
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