Refund for a credit

[Geo2562001]

how do I go about requesting a refund for credit. Account says will go off next bill and I can see from forumn it can be 6 weeks but hoping to have it sooner?

[Daniel0210]

Can we ask what the credits for @Geo2562001 It may impact the reply.

[Geo2562001]

It is for being billed for an extra month not used when switching to another provider. They took payment but as I cancelled before it was due I got 4 days credit plus a full month of £46 

[Daniel0210]

@Geo2562001 

So as you've stated refunds after leaving should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Geo2562001]

That's fine aslong as they refund automatically that's fine!