Refund for a cancelled contract purchase

[JK29]

I made an order for a 2nd phone on the 18th of this month and the order got cancelled but I had made an £80 + payment which is yet to be refunded but I am still yet to hear nor see any correspondence regarding the refund 

Please let me know if there is any other process I need to follow

[caesarome]

It can take a few weeks for a refund like this to be processed so if you do not see this on your account now as a credit and still have no refund by this time next week then give Sky a call about it.

[Daniel0210]

@JK29 
It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.