Refund due

[Guysiezim]

Hi there, my broadband got cancelled mid February and due a refund but still nothing yet. How can I speed things up.

[Daniel0210]

@Guysiezim 
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. The team can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will obviously take much longer.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active

[caesarome]

@Guysiezim 

Do you see a credit on your account and is your payment method still in place ?

[Guysiezim]

Yes still shows credit and mobile bill still uses same cc.

[Daniel0210]

@Guysiezim 
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @Daniel0210. We’ve sent @Guysiezim an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Guysiezim]

Hi there how can we clear this

[Daniel0210]

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@Guysiezim wrote:

Hi there how can we clear this

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@Guysiezim 

Not sure what you mean. Have you engaged in the chat invite that was sent?