Refund credit

[MJ2026]

I cancelled all my services with Sky March 2026. I have credit in my bills and it says it will go towards my next bill but i dont have any service with sky now so how do i get the money back? 

[Daniel0210]

@MJ2026 
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account,
▪️if the payment method is still active