Refund after closing account

[angela111111]

My final bill after closing account shows a credit 

but it has not been refunded it states to go towards next bill but there is no further bills

how do I escalate this for a refund 

[caesarome]

@angela111111 

You will have to contact Sky about this so the number might be visible at the end of the help flow:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295