Refund Issues and Lies

[mevans26]

Good morning, 

I cancelled my sky broadband at the end of August for a cancellation date of 8th Sept due to me leaving my rented. 

I had to ring multiple times to ensure the return packaging for the box was sent to the correct address as the first few people I spoke to didn't seem to understand what was wrong. 

I was then reassured that I would receive my refund on 1st October (my normal direct debit day being 1st of each month). 

On the first of October, no refund appeared. I called back and was told it would be with my in a couple of days. 

I rang back today and was told they had just started the refund process today. I don't know if I believe this now? 

I then told the person I spoke to that I wanted to make a complaint however they were paraphrasing what I was saying and I think they have missed large chunks of it out. 

How do I speak to someone to check my refund has now been processed? And to check my complaint is correct and maybe add to it?

Thanks!

[caesarome]

@mevans26 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome. We’ve sent @mevans26 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

[mevans26]

Thank you both! I have started a chat now and I am just waiting for a response. 

[mevans26]

@arcadeavenger @caesarome Once I have started a chat how long do I wait for a response? I put something in for 11:30 and I've still not had a response. 

Thanks! 

[caesarome]

@mevans26 

I have no idea as I have never used it but as they will be helping others as well they will get back to you sooner or later.